Social Community Software
The term Online Social software is normally applied to a range of web-enabled online software programs. The programs usually allow users to interact, share, and meet other users online. This computer-mediated communication has become very popular with sites like MySpace and YouTube and has resulted in large user bases and billion dollar purchases of the software and their communities by large corporations. Dating software has really morphed into social sites.
The more specific term collaborative software applies to cooperative information sharing systems, and is usually narrowly applied to the software that enables collaborative work functions. Distinctions between usage of the terms “social” and “collaborative” are in the online applications or uses, not the tools themselves, although there are some tools that are only rarely used for work collaboration.
Social technologies or Conversational technologies used in organizations, in particular a network-centric organization, are other terms used to describe knowledge creation and storage that is carried out through collaborative writing. Constructivist learning theorists such as Vygotsky; Leidner & Jarvenpaa explained that the process of expressing knowledge aids its creation and conversations benefits the refinement of knowledge. Conversational KM fulfills this purpose because conversations, e.g. questions and answers, become the source of relevant knowledge in the organization. Conversational technologies are seen as tools to support work units and the individual knowledge worker.
Many advocates of using these tools believe (and actively argue or assume) that they create actual communities, and have adopted the term “online communities” to describe the resulting social structures.
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